Website use and booking information
Terms and conditions.
Using the website.
Understanding a booking.
These terms explain use of the Cleaning House London website and the published booking model. Sending a form, email or telephone enquiry does not create an appointment, take a payment or replace the service terms supplied for a particular booking.
The website operator
The website operator is 1ST ONLINE SOLUTIONS LIMITED, company number 07082485, with registered office at 9 Temsford Close, North Harrow, London, England, HA2 6LB. The company record is available from Companies House. Contact cleaning enquiries through the published contact channels.
Enquiries and the service-provider model
The operator acts as an introductory agent for service providers. Under this model, a booking confirmation identifies the arrangement and provides the relevant service terms; the cleaning contract is with the allocated provider when the applicable acceptance steps have been completed.
Check the provider’s identity, agreed work, price and terms before accepting a booking. A telephone call, email, submitted enquiry form or preferred date is not confirmation that a provider will attend. Wait for explicit confirmation and the applicable service terms.
Questions about an arranged service should be raised through the booking contact. The parties’ responsibilities follow the actual agreement and applicable law. This page does not exclude statutory consumer rights.
Scope, prices and changes
Service pages explain practical tasks and limitations. The actual booking should identify rooms or items, inclusions, exclusions, access, specialist additions and preparation. Prices are individual quotes; the website does not publish an invented numerical tariff. Confirm the total, applicable charges and payment arrangements directly.
Changes in condition, access, date or requested work may require a revised agreement. Contact the team before assuming a change is accepted. Additional tasks should be discussed before work begins. Cleaning does not guarantee repair of damaged finishes, removal of every stain or a tenancy deposit outcome.
Cancellation and consumer rights
Ask for the applicable cancellation and change terms before booking. This website does not invent a notice period, deposit amount or fee. Any relevant statutory cancellation rights must be explained in the booking information, including the consequences of a valid request to start a service during a cancellation period where those rules apply.
Nothing here removes rights or remedies that cannot lawfully be excluded. For general information, see the official guide to cancelling goods or services. The relevant agreement and circumstances determine the particular arrangement.
Website information and illustrations
Information is provided to help describe a cleaning enquiry, with suitability and availability confirmed separately. It is not a building survey, medical advice or a certificate that a property is safe. Follow relevant manufacturer instructions and seek appropriate specialist assessment where the condition requires it.
Generated photographs illustrate the topics described. They are not actual staff portraits, customer projects or before-and-after evidence. Do not attribute a performance result, accreditation or customer endorsement to those images.
Safe and lawful website use
Do not attempt unauthorised access, interfere with the site or transmit malicious material. Keep administration credentials confidential. Information sent for an enquiry should be relevant and accurate to the best of your knowledge, with permission to share photographs involving another person’s property or data.
The website provides a service-enquiry form and telephone and email contact channels. Do not submit private documents or payment-card details through that form. The privacy policy explains information handling and the published privacy contact.
Responsibility and applicable law
Website availability and content can change, and the site is not a guarantee of an uninterrupted service. Any limitations of responsibility must be read subject to applicable law. Liability for fraud, death or personal injury caused by negligence, and other liability that cannot legally be excluded is not excluded here.
The published website terms use the law of England and Wales and the non-exclusive jurisdiction of the English courts. Mandatory protections and any rights to bring proceedings in another court where applicable remain unaffected. Specific service disputes must also be considered under the actual provider agreement.
Questions and updates
Contact the team with a clear description of a website concern or booking question. For service feedback, identify the appointment, room and task so the issue can be reviewed. No automatic remedy or unverified complaint-response period is promised.
Website changes should be reflected in these terms. A later revision does not retrospectively alter an agreed booking; the confirmation and service terms accepted for that booking continue to govern its agreed arrangements.