Call the team.
Telephone enquiries are available 24/7. Cleaning appointments and attendance need separate confirmation.
Cleaning House London enquiries
Talk to us
about the cleaning.
Write with the details.
office@cleaninghouselondon.co.uk
Include the postcode, service, current condition and preferred date. No fixed email-response time is promised.
Start with the property
and the work you need.
A useful enquiry tells the team what kind of cleaning you want and where it is needed. Give your postcode, property type and priority rooms or items. Explain the current condition rather than choosing only a service name. The team can then discuss suitability, availability and the information needed for an individual quote.
For a single household visit, say what prompted the request and whether there is a finishing deadline. For recurring help, state the frequency you have in mind. If the work is specialist, identify the item and material. A carpet, oven and patio involve different preparation, so those details matter during the first conversation.
Build an enquiry
that is easy to assess.
- Your name and preferred contact method.
- The full postcode and property type.
- The service or tasks you want considered.
- Rooms, approximate area or item dimensions where useful.
- Current condition and relevant photographs.
- Preferred date, deadline and access arrangements.
Keep the main request concise, then add the details that affect method or access. A long description of every room can be less useful than identifying the specific tasks and conditions. Make essential priorities clear before optional additions.
Photographs can show
what words leave uncertain.
For condition enquiries, provide an overall view and a close view of the relevant area. Include scale where helpful, without moving unsafe items or dismantling anything. Identify the surface and explain any product already used. An isolated close-up may show a mark but not the access or extent of work around it.
Photographs support discussion; they do not guarantee a final diagnosis or price for every job. Further questions or assessment may be needed. Avoid including personal documents, people, access codes or unrelated private details in the image. Share only what is necessary to describe the cleaning request.
Practical arrangements
Explain how the team
will reach the work.
Tell the team about entry, parking, stairs, lifts, gates and building rules. Describe a route through occupied rooms or a narrow passage if equipment needs to pass that way. Say who will be present and who can answer questions during the appointment. Access needs confirmation alongside the cleaning list.
Keep keys and security codes out of the initial public or broadly shared message. Agree how any necessary instructions are supplied directly when the booking is arranged. If access changes, contact the team before arrival; an old instruction should not be relied on for a different appointment.
Use the service page
to sharpen the question.
For recurring tasks, read regular cleaning and identify the priority rooms. A standalone list belongs with one-off cleaning. The service descriptions explain practical boundaries so you can ask about the particular work rather than expecting every task to be included.
A moving brief can be discussed through tenancy-end cleaning, while post-renovation cleaning needs information about completed works and dust. Specialist enquiries should name the item, condition and care instructions. Combining requests is possible to discuss, but each inclusion must be confirmed.
Care requirements
are useful before quoting.
Identify delicate surfaces, manufacturer restrictions and previous damage. If you have an appliance model or a mattress care label, include the relevant information. The team needs to know whether the proposed work is suitable before arranging the visit. Do not try stronger products just to make an item appear ready for assessment.
Explain unusual contamination or safety concerns at the outset. Ordinary cleaning should not be requested as a substitute for pest control, hazardous-material work or repair. A clear description allows the team to discuss limits or advise that another form of assessment is needed.
London service enquiries.
A published contact address.
Services cover Central London and Greater London, subject to postcode and appointment confirmation. Check the coverage information and provide the full postcode for your service and date. The general area statement does not guarantee that every task or appointment is available everywhere at short notice.
The site’s published address is 142 Wardour Street, Soho, London W1F 8DD. Confirm any in-person arrangement before travelling; this page does not advertise unverified walk-in opening hours. Cleaning takes place at the agreed property or work location, with the relevant access arrangements confirmed during booking.
An enquiry becomes a booking
when the arrangement is confirmed.
Check the service list, appointment, total quote and relevant terms before relying on attendance. Ask what supplies, equipment and preparation are included. The prices page explains the individual-quote approach, with no invented numerical tariff. Clarify additions and exclusions while the scope is still being agreed.
For an urgent request, call with the actual finishing deadline and ask what is available. A message sent today is not a guarantee of a same-day visit. If the full list cannot fit, discuss a smaller suitable brief or another appointment. Availability should be stated directly by the team rather than inferred from the name of a service.
For an existing appointment,
identify the booking and the change.
Give the property or booking reference you have, then describe the question clearly. Changes in access, date, condition or requested work can affect the arrangement. Ask for confirmation of the revised details. If you need to cancel, check the applicable terms instead of assuming that sending a message completes the change.
After a visit, feedback is most useful when it identifies the room, surface and agreed task. Contact the team promptly with the relevant details and photographs where appropriate. This page does not invent a response deadline or automatic remedy; the actual concern and booking terms need to be reviewed.
Questions about
contacting the team.
Can I call outside normal office hours? +
Telephone enquiries are available 24/7. That describes the enquiry channel, not a guarantee that cleaning can take place at every hour or that an immediate visit is available.
What should my email contain? +
Include your postcode, requested work, condition and preferred date, with useful photographs if relevant. Leave security credentials and unrelated personal information out of the initial enquiry.
Does an email confirm a booking? +
No. Wait for confirmation of availability, scope, price and arrangements. A request and an accepted appointment are different stages.
Can I visit the published address? +
Confirm an in-person arrangement before travelling. An enquiry by phone or email is the best starting point; do not assume a walk-in appointment is available.
Can I send photographs of a mark? +
Useful images can help explain the area and access. Include the material and previous treatment details, and avoid disturbing unsafe items or exposing unnecessary private information.
How do I change my existing visit? +
Contact the team with the booking details and proposed change. Check the applicable terms and obtain confirmation rather than relying on an unanswered message.
Have the details ready.
Start the conversation.
The original generated photographs illustrate enquiries and preparation, not the company’s office or actual customers.
Tell us about the work.
Send your postcode, requested service and priorities. This is a request for a quote; wait for confirmation before treating a date as booked.
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