Information and personal data
Privacy policy.
Who to contact.
What information the enquiry involves.
This privacy notice explains how Cleaning House London handles information provided through this website, its enquiry form, email and telephone contact channels. A request for a quote is an enquiry rather than a confirmed booking. The form uses Gravity Forms and Google reCAPTCHA and connects enquiries to the existing customer-management system.
Website operator and privacy contact
The website operator is 1ST ONLINE SOLUTIONS LIMITED, company number 07082485, at 9 Temsford Close, North Harrow, London, England, HA2 6LB. These company details are also listed by Companies House. The published data-protection contact is privacy@1stonlinesolutions.com.
For a cleaning enquiry, use office@cleaninghouselondon.co.uk or 020 3404 5122. The Wardour Street contact address shown elsewhere on the site is distinct from the operator’s registered office. If you want to exercise a data right, identify your request clearly and use the privacy contact.
Information in an enquiry or appointment
An enquiry may include your name, contact details, postcode, property description, task list and photographs you choose to send. Booking communication can also involve the service, access arrangements and information necessary to organise the requested work. Provide only relevant details; do not send card information, passwords or unrelated private documents in an ordinary email.
The enquiry form collects the fields shown on the contact page and sends them to the existing enquiry and customer-management systems. Telephone and email links transfer control to the application you use; your provider has its own privacy arrangements. We receive the information when you send the enquiry.
Purposes and lawful processing
Relevant information is used to respond to enquiries, assess requested work, organise appointments and deal with related questions or complaints. Processing necessary to take requested steps before a contract or fulfil a contract, applicable legal obligations and legitimate interests in handling enquiries and protecting the service may provide lawful bases, depending on the purpose. Where consent is required, it must be obtained specifically and may be withdrawn.
Using the website is not blanket consent to processing. Making a cleaning enquiry does not subscribe you to unrelated marketing. Any optional marketing permission must be separate, and you can object to direct marketing through the privacy contact.
Service providers, storage and retention
The booking model involves an allocated service provider. Relevant appointment details are shared with that provider to organise and carry out the requested work. The existing enquiry form also sends the details supplied to the operator’s customer-management system. Hosting, email and anti-spam services process information needed to operate these channels.
The operator’s published arrangements describe information storage in Bulgaria and processing by its service providers and group companies. International processing must comply with applicable data-protection requirements. For details of the recipients and safeguards applicable to your enquiry, contact privacy@1stonlinesolutions.com. Submitting an enquiry is not blanket consent to international transfers.
Enquiry information is retained while needed to respond to the request and organise any resulting service. Appointment and complaint records may need to be kept for applicable record-keeping obligations and legitimate legal claims. These purposes and obligations determine retention; you can ask the privacy contact about the records held for your particular enquiry.
Your information rights
Depending on the processing and applicable law, you may have rights to access your personal information, correct inaccurate data, request erasure or restriction, object to processing and obtain data portability. These rights have conditions and exceptions. Where processing relies on consent, withdrawal does not affect earlier lawful processing.
You can object to use of your information for direct marketing. Send a clear request to the privacy contact. If you remain concerned about data handling, you can complain to the Information Commissioner’s Office. The ICO’s public guidance explains data rights and complaint routes.
Security and updates
Share only information needed for the enquiry and keep access credentials confidential. The operator and its providers should use controls appropriate to the information involved; no website can promise absolute security. Do not include payment-card details, passwords or unrelated private documents in the enquiry form.
This notice describes the enquiry channels used on this website. Material changes to those channels and the operator’s processing require corresponding privacy information. For clarification about lawful bases, recipients, retention or transfers, use the privacy contact above. See the website terms and contact details for related information.